Reference

Terms That Cover Your cina789 Account

These terms set out how your account works on cina789 — what we expect from you, what you can expect from us, and how wallet payments through DANA, OVO, and GoPay fit into that agreement.

Account eligibility rulesDANA, OVO, GoPay wallet termsWithdrawal conditionsAccount suspension policyJurisdiction-dependent access
cina789 Terms That Cover Your cina789 Account
HOW WE HANDLE THIS

How cina789 Applies These Policies

Our approach to these terms is straightforward: clear rules, consistent application, and a support path whenever something is unclear. Players in Surabaya and across Indonesia can expect the same policy standards regardless of which supported wallet they use.

Account Security Your login is protected with OTP verification at each new device session. If you lose access, the account recovery path requires you to confirm your registered wallet identity — DANA, OVO, or GoPay.
Data Handling We collect only the account information needed to process your wallet transactions and verify your identity. We do not sell your data to third parties or use it outside the scope of your account activity.
Retention and Closure Account data is retained for the period required by our operating obligations. If you request account closure, we process it through the support channel and confirm when data deletion or archiving has been completed.
Requesting Changes To update registered wallet details — for example, switching from OVO to GoPay as your primary withdrawal method — contact support with your account ID and the new wallet information for verification.
TERMS CONTACT PATHS

Reach Us About These Terms

Live Chat Open the chat widget from your account dashboard to ask about a specific clause, a wallet hold, or a withdrawal review status directly with our support team.
Email Support Send a written query to our support address for anything that needs a documented response — account suspension notices, term clarification, or wallet mismatch disputes.
Account Help Centre Your account panel includes a help section that covers common term-related questions, from withdrawal conditions to account verification steps and wallet eligibility.

Your Questions on These Terms Answered

These are the questions we hear most often about how the terms apply to real account situations — wallet payments, holds, closures, and eligibility.

We verify that the person depositing and withdrawing is the same account holder. A name mismatch between your DANA or OVO wallet and your cina789 profile triggers a manual review before any withdrawal clears.

No. Deposits must come from a wallet registered in your own name. Using another person's GoPay or OVO wallet breaches the account terms and may result in the transaction being reversed and access suspended.

We send a notification to your registered account. If you continue using the platform after the update takes effect, that counts as acceptance of the revised terms. You can request a summary of what changed via live chat.

Contact our support team through live chat or email, provide your account ID, and confirm your identity via your registered wallet. We process closure requests and confirm when your account data has been handled per our retention policy.

Yes. Opening an account and making any transaction — including a DANA deposit or GoPay withdrawal — constitutes acceptance of the full terms as published at the time of that action.

Availability depends on local law and applies only to eligible regions where cina789 is permitted to operate. Check whether access is permitted in your area before opening an account or making a deposit.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.