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Terms and Conditions That Govern Your Account

Every account on cina789 is bound by the terms set out here — covering how we handle your data, how your wallet activity is recorded, and what rules apply when you use DANA, OVO, or GoPay to transact.

Account TermsPrivacy PolicyDANA, OVO, GoPay ConditionsJurisdiction NoticeData Retention

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What Our Legal Terms Actually Cover

cina789 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

cina789 operates under terms that are specific to Indonesia and reflect the payment rails your account uses — DANA, OVO, and GoPay. When you link a wallet to your account, you agree to the e-wallet transaction conditions that sit alongside our core terms. These cover how

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deposit records are stored, how withdrawal requests are matched to your verified wallet identity, and what happens when a transaction is disputed. Our terms are not a blanket global document; they are scoped to how the platform functions in supported regions where local law permits access.
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If you are in Surabaya or anywhere else in Indonesia, the same conditions apply: your wallet must be registered in your own name, your account email must match your verification documents, and any mismatch triggers a manual review before funds move. We update these terms when
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regulations or payment-provider rules change, and we notify you via the email address on your account before changes take effect. You should read the full terms document linked from your account settings page to confirm the current version applies to your region.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

ACCOUNT SECURITY DETAIL

How We Protect Your Data and Account

Security on cina789 is built around the assumption that your wallet and your account are the same identity. We verify DANA, OVO, and GoPay wallet ownership at registration, and we apply SSL encryption to every transaction request. Data is stored only for as long as required by our retention policy, and you can request a summary of what we hold on you at any time through the in-account contact form.

Data Handling We collect only what is needed to process your transactions and verify your identity. Your wallet transaction history is stored in encrypted form and is not shared with third parties outside of payment processing.

Cookie Policy We use session cookies to keep your account logged in and preference cookies to remember your lobby settings. You can manage cookie permissions from the settings menu in your browser.

Retention and Deletion Account data is retained in line with our standard retention schedule. If you close your account, we delete personal data within the period stated in the terms document, except where legal obligations require us to hold records longer.

Change Requests To update your registered name, wallet details, or contact email, open a support ticket via the in-account Help section. Changes to wallet identity require re-verification before the next withdrawal can proceed.

LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about your rights under our terms, need to request a data correction, or want to raise a dispute about a transaction made via DANA, OVO, or GoPay, our support team handles legal queries through the channels below. Responses to formal legal or data requests may take longer than standard account help, but we acknowledge every submission.

Frequently Asked Questions About Our Terms

These are the questions we hear most often about account conditions, data rights, and how our legal terms apply to wallet-linked accounts in Indonesia. If your question is not covered here, use the in-account Help section to contact our team directly.

The same account terms apply across Indonesia where access is permitted under local law. Your region does not change the core conditions, but access itself depends on local legal eligibility.

We store the transaction reference, wallet identifier, amount, and timestamp. We do not store your full DANA or OVO account credentials — only what is needed to match a deposit to your account.

Yes. Submit a data request through the in-account Help section or via our support email. We respond with a summary of the data we hold within the timeframe stated in our privacy policy.

Open a support ticket via live chat or email, include the GoPay transaction reference and the date, and our team will investigate. Disputes are reviewed against our transaction records before any resolution is issued.

Personal data is deleted within the period set out in our retention policy after account closure. Some records may be kept longer where financial or legal obligations require it, as stated in the full terms.

The current version date is shown at the top of the terms document in your account settings. We notify you by email before any material changes take effect, using the address registered to your account.

Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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Terms and Conditions That Govern Your Account

How We Protect Your Data and Account

How to Reach Us on Legal Matters

Frequently Asked Questions About Our Terms

01 Do cina789's terms apply differently depending on where I am in Indonesia?

02 What data does cina789 store when I use DANA or OVO to deposit?

03 Can I request a copy of the personal data cina789 holds on my account?

04 How do I dispute a transaction that was processed through GoPay?

05 What happens to my data if I close my account?

06 When did the current version of cina789's terms take effect, and how will I know when they change?

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